We won't charge you for superficial damages to the crash bars. We get that sometimes "ooops" moments happen, some times more unfortunate than other...
We install crash protection to our bikes and minimize expensive accessories that are more prone to be damaged in a simple tip-over, to reduce your liability when mistakes happen.
In the event of a crash, firstly, make sure you are safe and move to a safe spot.
If the accident involves other road users, no matter who is at fault, be sure to exchange name, plate number and address, take a picture of the other driver's plate if they are not cooperative.
Please refer to this page to see your obligations in the event of an accident.
Then, when safe, you need to contact us about the damage ASAP, please kindly include photos of damaged parts, this is so we can better assess the damage and pass on the information to a certified workshop to get repair quotes, and refund your security bond as quickly as possible after deduction.
Upon receiving the repair quote from the workshop, we may choose to authorize the amount through your credit card, or wait till you come back to return the bike to discuss the amount owing.
Please note that we may hold on a reasonable amount of the bond until the repair value can be assessed.